Passion and Purpose in Each Interaction Grows Customer Value
Customer Worthy delivers a customer centric recipe for cultural, operational and technology-enabled success.
Connect each stakeholder’s mission and purpose to Customer Success for unprecedented growth and personal wellbeing.
Transform Your Culture, Your Strategy and Your Success BOOK MICHAEL R. HOFFMAN
Michael R Hoffman clients, industries and customer success stories:
WHY CUSTOMER WORTHY?
Each Interaction Can Grow
Or Destroy Customer Value.
One Question: Is “X” Customer Worthy? Will my customer deem me worthy of their next interaction?
Customer Worthy books, advisory sessions, workshops, tools are the most comprehensive, operationally and financially rigorous depiction of customer experience ever engineered.
Designed to be used across all departments, partners and customer ecosystems, Customer Worthy and it’s core framework, The Customer Experience Matrix, are so simple, even a company’s customers can understand it.
The book, “Customer Worthy, Why and How Everyone in Your Organization Must Think Like a Customer, over 500k downloads, helps college freshman understand marketing, sales, advertising, design, service and commerce while PhD candidates, software developers and top tier consultants use Customer Worthy methods to audit, engineer, train and choreograph competitively superior, financially sound and customer value-growing experiences
Michael R Hoffman helps each audience member, “Think Like a Customer!”
Thinking Like a Customer is key to each business’s and individual’s success.
How will my customers respond to this product?
How will my customer respond to this offer? Packaging? Pricing?
How does completing my next task impact my customers?
Purpose! Mission! Passion! In every task, every contact, every decision, every customer interaction.
From banking to multi-player electronic games, from digital grocery commerce to department stores, technology startups, to Fortune 100 strategy sessions Hoffman has fueled customer centric business success. Hoffman draws on client success experiences spanning wineries, education, travel, and even the White House and a special POTUS shout out.
Engaging, Informative. Entertaining. Educational. Life Changing.
